“How well do you treat your team members?” It’s not a hard question, but more than likely, it’s a question we either don’t ask very often, or are afraid to ask, because we may not like the answer.
I was a successful, former Fortune 50 Retail Executive and Leader for more than a decade in the pharmaceutical and healthcare industry. One of the many things I learned from those years of experience is this: customer service happens out in the field, on the front lines of business, in areas where many high-level executives and managers simply don’t spend enough time.
One thing I can promise you is this: your employees will rarely treat your customers any better than you treat them. So, with that in mind, doesn’t it make sense to treat members of your team possibly even better than you treat your very best customer? I think so!
The same courtesies, appreciation, and thankfulness you extend to your loyal customers, should be extend to your employees as well. No one wants to work in an environment where they aren’t appreciated, respected, and treated well.
What can you do to serve a member of your team today?